General Terms and Conditions
General Terms and Conditions
Including delivery terms and returns policy
Version 1.0 | Effective 16 July 2026 | fototrailer.nl
Article 1 Identity of the trader
These General Terms and Conditions are used by:
| Detail | Value |
|---|---|
| Trade name | FotoTrailer |
| Registered legal name and legal form | TO BE CONFIRMED FROM THE CHAMBER OF COMMERCE EXTRACT |
| Business address | De Ibis 1, 7609 ES Almelo, The Netherlands |
| Chamber of Commerce (KvK) number | TO BE CONFIRMED (public sources conflict) |
| VAT identification number | TO BE CONFIRMED (not publicly retrievable) |
| info@fototrailer.nl | |
| Telephone | +31 546 43 33 90 |
| +31 6 8308 1373 | |
| Availability | Monday to Friday, 09:00 to 17:00 CET |
| Website | fototrailer.nl |
In these terms, “we”, “us” and “FotoTrailer” refer to the trader identified above. “You” and “the customer” refer to the party entering into an agreement with us. “Consumer” means a natural person who is not acting for purposes relating to their trade, business, craft or profession. “Business customer” means any other customer.
Article 2 Scope and applicability
2.1 These terms apply to every offer we make, every order you place, and every agreement concluded between you and FotoTrailer, whether through our website, by email, by telephone, via WhatsApp, or in person.
2.2 Before an agreement is concluded, the text of these terms is made available to you. You can save and print them at any time from fototrailer.nl.
2.3 Your own purchasing conditions or other general terms do not apply and are expressly rejected, unless we have accepted them in writing.
2.4 If any provision of these terms is void or annulled, the remaining provisions stay in force. The void provision is replaced by a valid one that stays as close as possible to the original intention.
2.5 Where a provision of these terms conflicts with a mandatory rule of Dutch or European consumer law, that rule prevails for consumers and the rest of the provision remains in force.
Article 3 Offers, quotations and prices
3.1 All offers and quotations are without obligation, unless they state an acceptance period. An offer lapses if the product or service is no longer available.
3.2 Product images, drawings, dimensions, colours and design previews are indicative. Minor deviations in colour, position, dimensions or finish do not constitute a defect. Screen colours in particular cannot be guaranteed to match a physical product exactly.
3.3 Obvious mistakes and obvious errors in an offer, on our website or in a quotation do not bind us.
3.4 Prices are stated in euros. Prices shown on the website may be displayed excluding VAT. The price that applies is the price confirmed in the order confirmation, in which VAT, shipping and any other charges are itemised.
3.5 For consumers within the European Union, the total price payable including VAT and all unavoidable charges is shown before you complete your order.
3.6 We may adjust prices at any time. A price change does not affect an order already confirmed.
Article 4 Formation of the agreement
Article 4 Formation of the agreement
4.1 The agreement is concluded at the moment you accept our offer and meet the conditions attached to it. For website orders, this is the moment we send you an order confirmation by email.
4.2 For custom work, the agreement is concluded when you approve the design in writing, by email or via WhatsApp. Approval by WhatsApp counts as written approval.
4.3 We may, within legal limits, check whether you can meet your payment obligations and take note of facts and factors relevant to a responsible conclusion of the agreement. If we have good reason not to enter into the agreement, we may refuse an order or attach special conditions to it, stating reasons.
4.4 We record the agreement. You can request a copy at any time via info@fototrailer.nl.
Article 5 The design process and approval
This article describes how our custom work is agreed. It is the core of every FotoTrailer order.
5.1 Every custom order starts with a free digital design preview. There is no charge and no obligation attached to the preview.
5.2 You may request revisions to the design. The number of revisions is not limited, provided the requests stay within the scope of the original order.
5.3 Production starts only after you have approved the design. Nothing is made and nothing is charged before that moment.
5.4 The approved design is decisive. Once you have approved it, the design determines what we produce, including the logo, colours, text, spelling, dimensions and placement.
5.5 You are responsible for checking the approved design for spelling, names, dates, dimensions and placement. Errors present in a design you have approved are not defects and are not covered by warranty. If we can correct them, we may charge for doing so.
5.6 A change requested after approval is treated as a new instruction. If production has already begun, we may charge for work already carried out and for the additional work.
5.7 Delivery times start on the date of design approval, not on the order date.
Article 6 Setup fees and promotions
6.1 Embroidery orders may be subject to two separate setup fees: a setup fee per order, and a one time digitising fee for each new logo. The applicable amounts are shown before you complete your order.
6.2 The one time fee for a new logo is charged only the first time a given logo is digitised. If we have already digitised your logo for an earlier order, that fee does not apply again to the same logo.
6.3 A modified logo, a logo supplied in a different form, or a materially different version of a logo may require new digitising and may therefore be treated as a new logo.
6.4 We may run temporary promotions in which one or both setup fees are waived or reduced. A promotion applies only to orders placed within the stated promotional period and only to the products and customer groups stated in the promotion.
6.5 The price and any promotional discount are fixed at the moment your order is confirmed. If a promotion ends after your order is confirmed but before delivery, the confirmed price still applies.
6.6 Promotions cannot be combined with other offers unless expressly stated. Promotions cannot be applied retroactively to orders already placed.
6.7 A digitised logo file remains our property. Article 15 applies.
Article 7 Payment
7.1 The payment methods available to you are shown at checkout.
7.2 For consumers, we may require an advance payment of up to fifty per cent of the order value. Where an advance payment is stipulated, you cannot derive any right regarding execution of the order until that payment has been made.
7.3 For custom work and for larger projects, we may require full payment in advance, or payment in instalments linked to design approval, production and delivery. This is stated in the quotation.
7.4 Unless otherwise agreed, invoices are payable within fourteen days of the invoice date.
7.5 You must report any inaccuracy in payment details provided or stated to us without delay.
7.6 If you fail to pay on time, you are in default without further notice of default being required. For consumers, we will first send a reminder allowing at least fourteen days to pay before any collection costs are charged. After that period, statutory interest and extrajudicial collection costs may be charged in accordance with the applicable statutory scale.
7.7 For business customers, statutory commercial interest under Article 6:119a of the Dutch Civil Code and extrajudicial collection costs of fifteen per cent of the outstanding amount, with a minimum of one hundred euros, are due from the due date without notice of default.
7.8 You may not set off any claim against amounts owed to us, and you may not suspend payment, unless you are a consumer exercising a statutory right.
Article 8 Delivery and delivery times
8.1 The address you provide at the time of ordering is the delivery address. You are responsible for the accuracy of that address. Costs arising from an incorrect address are for your account.
8.2 Most products are produced within two to four weeks after design approval, depending on complexity and current workload. Larger branding projects and installations are scheduled separately and the lead time is stated in the quotation.
8.3 Stated delivery times are indicative and are not strict deadlines. Exceeding a stated delivery time does not by itself put us in default and does not entitle you to compensation or to cancel the order.
8.4 For consumers, orders are executed with due speed and in any event within thirty days, unless a longer delivery period has been agreed. Where custom production requires a longer period, that longer period is agreed with you before the order is confirmed and is stated in the order confirmation.
8.5 If we cannot execute an order, or can execute it only in part, we will inform you within thirty days of the order. In that case, a consumer may dissolve the agreement free of charge and we will refund any amount paid within fourteen days.
8.6 We may deliver in partial consignments and invoice them separately.
8.7 If delivery is delayed because you do not accept the goods, do not provide the information needed for delivery, or are not present at an agreed installation appointment, the resulting storage and transport costs are for your account.
Article 9 Shipping, risk, customs and import duties
9.1 We ship within the Netherlands and to more than thirty countries worldwide. We use professional carriers. Shipping costs are shown before you complete your order.
9.2 For consumers, the risk of damage and loss passes to you at the moment you, or a third party designated by you who is not the carrier, take physical possession of the goods. Where you have instructed a carrier of your own choosing that we did not offer, the risk passes on handover to that carrier.
9.3 For business customers, the risk passes at the moment the goods leave our premises.
9.4 For deliveries outside the European Union, import duties, customs charges, handling fees and local taxes may be payable on arrival. These charges are not included in our prices and are for your account. We have no influence over them and cannot state their amount in advance. Refusal of a consignment because of unexpected import charges does not entitle you to a refund of shipping costs.
9.5 We are not responsible for delays caused by customs inspection or clearance.
9.6 If a consignment arrives visibly damaged, note this on the carrier documents where possible and inform us within seven days, with photographs of the packaging and the product.
Article 10 Items you send to us for embroidery
This article applies where you send your own items, new or used, to be embroidered.
10.1 You are responsible for the cost and risk of sending your items to us. We recommend sending them tracked and insured.
10.2 You warrant that you own the items you send, or are authorised to have them customised.
10.3 Embroidery is irreversible. Needle holes remain if stitching is removed. By sending an item you accept that it is permanently altered.
10.4 We assess suitability before starting. Some materials, coatings, fillings, laminates and constructions cannot be embroidered without risk of damage. If we consider an item unsuitable, we will tell you and return it.
10.5 Where we have warned you that an item carries risk and you instruct us to proceed anyway, we carry out the work at your risk.
10.6 Our liability for loss of or damage to items you send to us is limited to the market value of the item at the time it was sent, and in any event to the amount stated in Article 14. Sentimental value and irreplaceability are not compensated. For items of exceptional value, contact us in advance so that separate arrangements can be made.
10.7 We do not accept items that are soiled, wet, damaged or unhygienic. Items must be clean and dry on arrival.
10.8 Items must be collected or returned within three months of completion. After written notice, we may charge storage costs after that period.
Article 11 Your logo, your material and indemnity
11.1 You are responsible for the material you supply, including logos, images, text, fonts, names and colour references.
11.2 You warrant that you hold all necessary rights to the material you supply, and that reproducing it does not infringe any intellectual property right, portrait right, trade mark, sponsor agreement or other right of a third party.
11.3 We do not check whether the material you supply infringes the rights of others, and we are not obliged to do so.
11.4 You indemnify us against all third party claims, and against all associated costs including reasonable legal costs, arising from our use of the material you supplied in accordance with your instructions.
11.5 We may refuse an order, or stop work on it, if we consider the material unlawful, infringing, offensive or otherwise unsuitable. Work already carried out may be charged.
11.6 You are responsible for supplying material of adequate quality. Where the file you supply is not suitable for reproduction, we will say so. Additional work needed to make it usable may be charged.
Article 12 Right of withdrawal, and why it does not apply to custom work
This article is important. Please read it before you order.
Standard products
12.1 If you are a consumer, you may withdraw from a distance purchase of a standard, non personalised product within fourteen days without giving reasons. The period starts on the day after you, or a third party designated by you who is not the carrier, receive the product. Where an order is delivered in several consignments, the period starts on receipt of the last item.
12.2 To withdraw, inform us within that period by an unambiguous statement, by email to info@fototrailer.nl or in writing to the address in Article 1. You may use the model withdrawal form in the annex, but you are not obliged to.
12.3 After notifying us, you have a further fourteen days to return the product.
12.4 During the withdrawal period, handle the product and its packaging with care. Unpack and use it only as far as necessary to assess it, as you would be allowed to do in a shop. If you handle it beyond that, you are liable for any resulting diminished value.
12.5 The direct cost of returning the product is for your account.
12.6 We refund within fourteen days of receiving your withdrawal notice, using the same means of payment you used, unless you agree otherwise. Refunds are free of charge. We may withhold the refund until we have received the product back or you have shown that you sent it, whichever is earlier.
12.7 We refund the standard delivery cost of the original consignment. If you chose a more expensive delivery method than our cheapest standard option, we refund only the standard amount.
Custom and personalised products
12.8 The right of withdrawal does not apply to products that are made to your specifications or are clearly personalised. This exclusion follows from Article 6:230p of the Dutch Civil Code, which implements Article 16(c) of Directive 2011/83/EU on consumer rights.
12.9 In practice, this exclusion applies to nearly everything we make, including embroidered saddle pads, ear bonnets, rugs, stable curtains, guards, bags and clothing, custom whiteboards, stable planners, showboards, stable plates, 3D logos, entrance and door signs, door mats, sticker sets, personalised drinkware, photo boards, photo on fabric, horse truck and obstacle branding, and any embroidery applied to items you supply.
12.10 By approving the design under Article 5, you confirm that you understand that the product is made to your specification and that the right of withdrawal will not apply once production has started.
12.11 This exclusion does not affect your rights if the product is defective or does not match the approved design. Those rights are set out in Article 13.
12.12 A standard product that has not been personalised remains subject to the right of withdrawal under 12.1, even if it was bought from a page that also offers embroidery.
Services
12.13 For services, the withdrawal period is fourteen days from the day the agreement is concluded. If you ask us to begin performance during that period and we complete the service within it, the right of withdrawal lapses on completion. If we have partly performed when you withdraw, you owe a proportionate amount for the part performed.
Article 13 Conformity, defects and complaints
13.1 We guarantee that our products conform to the agreement, to the specifications stated in the offer, to reasonable requirements of soundness and usability, and to the statutory provisions in force at the time the agreement was concluded.
13.2 For consumers, the statutory rights under Articles 7:17 and following of the Dutch Civil Code apply in full. Nothing in these terms limits them. Where a product does not conform, you are entitled in the first instance to repair or replacement free of charge, and, if that is not possible or proportionate, to a price reduction or to dissolution of the agreement.
13.3 Inspect your delivery on receipt. Report a visible defect within seven days and any other defect within a reasonable period after you discover it or reasonably should have discovered it. For consumers, notice given within two months of discovery is in any event timely.
13.4 Report defects to info@fototrailer.nl with your order number, a description and photographs.
13.5 The following are not defects: minor deviations in colour, shade, position or dimensions; normal wear; damage caused by incorrect use, washing or maintenance; damage caused by the horse or by stable conditions; fading caused by sunlight or weather; and any characteristic present in the design you approved.
13.6 Follow the care instructions supplied with embroidered textiles. Machine washing at too high a temperature, tumble drying, bleaching and industrial laundering can damage embroidery and are not covered.
13.7 Where a manufacturer warranty applies to a product from one of the brands we supply, it applies in addition to your statutory rights and never in place of them.
13.8 A complaint does not suspend your payment obligation, unless you are a consumer with a statutory right to suspend.
Article 14 Liability
14.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for intent or deliberate recklessness on our part, or for any other liability that cannot be excluded or limited under Dutch law. For consumers, mandatory statutory rights are unaffected.
14.2 Subject to 14.1, our total liability arising from an agreement is limited to the invoice value of the order concerned, or, where the loss is covered by our liability insurance, to the amount actually paid out by our insurer plus the applicable excess.
14.3 Subject to 14.1, we are not liable for indirect loss, including consequential loss, loss of profit, lost savings, loss of goodwill, reputational damage, loss of data, missed competitions or events, or loss resulting from business interruption.
14.4 We are not liable for loss arising from information, files, measurements or instructions you supplied that turn out to be incorrect or incomplete.
14.5 We are not liable for loss arising from a design you approved.
14.6 Any claim against us lapses twelve months after the event giving rise to it, unless a longer statutory period applies to a consumer.
Article 15 Intellectual property
15.1 All intellectual property rights in the designs, drawings, visualisations, digitised embroidery files, photographs and other material we create remain with us, unless expressly agreed otherwise in writing.
15.2 On full payment, you receive a non exclusive, non transferable right to use the delivered product for your own purposes.
15.3 You do not acquire the digitised embroidery file itself, nor the right to have it used by another supplier, unless we agree this in writing. We may charge for the transfer of such a file.
15.4 You retain all rights in the logo and other material you supply. Nothing in these terms transfers those rights to us.
15.5 You may not reproduce, copy or have reproduced our designs, product photography or website content without our written consent.
15.6 We may photograph work we have produced and use those images to show our work, in our portfolio, on our website, in print and on social media, unless you tell us in writing before delivery that you do not wish this. We will then not use images that identify you or your stable.
15.7 Naming you as a client in a reference list requires your consent, which you may withdraw at any time.
Article 16 Retention of title
16.1 Products remain our property until you have paid in full everything you owe under the agreement, including any interest and costs.
16.2 Until title has passed, you may not sell, pledge, encumber or otherwise dispose of the products.
16.3 If you fail to pay, we may reclaim the products. You will give us access to the location where they are held. Costs of reclaiming are for your account.
16.4 Retention of title does not apply to items that you sent to us for embroidery. Those remain yours throughout.
Article 17 Force majeure
17.1 We are not liable for failure to perform where that failure is caused by force majeure. Force majeure includes, without limitation: interruption or failure of supply of materials; failure by our suppliers; transport delay; strike; fire; flood; extreme weather; power or internet failure; failure of production equipment; import or export restrictions; measures taken by any authority; epidemic or pandemic and measures related to it; war; terrorism; and cyber attack.
17.2 During force majeure, our obligations are suspended. If the situation lasts longer than sixty days, either party may dissolve the agreement in writing without any obligation to pay compensation.
17.3 If we have partly performed when force majeure begins, we may invoice the part performed.
Article 18 Installation and on site work
18.1 For larger projects we may install on site. The scope, date and cost of installation are stated in the quotation.
18.2 You ensure that the location is accessible and ready, that the surface is suitable, that power is available where needed, and that our team can work safely and without obstruction. Costs of a wasted visit caused by the location not being ready are for your account.
18.3 You are responsible for obtaining any permit, permission from an owner or landlord, or approval required for the work.
18.4 Where we mount, fix or drill into a structure at your instruction, you are responsible for informing us of anything concealed in that structure. We are not liable for damage to concealed cables, pipes or structures that you did not disclose.
18.5 We are not liable for damage to a surface arising from removal of material we applied at a later date.
Article 19 Photography services
19.1 Where we provide photography, the copyright in the photographs remains with us under the Dutch Copyright Act.
19.2 On payment you receive a right to use the photographs for the purposes agreed. Any other use requires our consent.
19.3 You may not edit, crop or apply filters to our photographs in a way that affects their character without our consent.
19.4 Where people appear recognisably in photographs, you are responsible for any consent required from them for the use you intend, unless we agreed otherwise.
19.5 A shoot cancelled less than forty eight hours in advance may be charged in full. A shoot cancelled between forty eight hours and one week in advance may be charged at fifty per cent.
19.6 Where a shoot depends on weather or on an event, we will agree a reserve date with you where possible.
Article 20 Complaints and disputes
20.1 If something is wrong, contact us first. Email info@fototrailer.nl or call +31 546 43 33 90. We aim to acknowledge a complaint within five working days and to respond substantively within fourteen days. If we need longer, we will tell you and give an indication of when you can expect an answer.
20.2 A complaint made in good time does not suspend our obligations unless we indicate otherwise in writing.
20.3 If we cannot resolve a complaint together, you may bring the dispute before the competent court in accordance with Article 21.
20.4 For completeness: the European Online Dispute Resolution platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228 and is no longer available. Consumers can find the current list of national dispute resolution bodies through the European Commission at consumer-redress.ec.europa.eu.
Article 21 Applicable law and jurisdiction
21.1 Dutch law applies to every agreement between you and FotoTrailer.
21.2 Where you are a consumer resident in another country of the European Union, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence.
21.3 The United Nations Convention on Contracts for the International Sale of Goods, known as the Vienna Sales Convention, does not apply.
21.4 Disputes are submitted to the competent court in the district where FotoTrailer has its registered office, unless a mandatory rule of law designates another court. A consumer may, within one month of us invoking this clause, choose to have the dispute heard by the court that has jurisdiction by law.
Article 22 Amendments
22.1 We may amend these terms. The version in force at the moment your agreement was concluded applies to that agreement.
22.2 The current version is always available at fototrailer.nl.
Annex Model withdrawal form
Complete and return this form only if you wish to withdraw from an agreement to which the right of withdrawal applies. Custom and personalised products are excluded under Article 12.8.
To: FotoTrailer, De Ibis 1, 7609 ES Almelo, The Netherlands, info@fototrailer.nl
I hereby give notice that I withdraw from my agreement of sale of the following goods, or for the provision of the following service:
Description of the goods or service: ……………………………………………………………………
Order number: ……………………………………………………………………
Ordered on: …………………………………… Received on: ……………………………………
Name of consumer: ……………………………………………………………………
Address of consumer: ……………………………………………………………………
……………………………………………………………………
Signature of consumer (only if this form is notified on paper): ……………………………………….
Date: ……………………………………
FotoTrailer | General Terms and Conditions | Version 1.0 | 16 July 2026
